If you are not satisfied or a product arrives damaged, just call customer service at 505-466-1767 or send an email to us
. You and those who receive your gifts must be completely satisfied or we'll make it right with either an appropriate replacement or a full refund - whichever you prefer.
If the item shown on the website is unavailable, we may need to substitute it for an item of equal or greater value.
Because the Rio Grande Return prefers to support smaller producers, we reserve the right to substitute similar products from different producers. Because we choose only the best products that the Rio Grande has to offer, the quality and the integrity of our gift packages will never be compromised when substitutions are made.
Shipping and Delivery
Delivery is subject to the shipping method chosen during check out. We guarantee that all orders will be shipped within 3 business days from when the order is received.
Effective: May 1, 2008
For privacy-related issues, please contact us at:
Rio Grande Return Customer Service
Information We Collect
1704B Llano St. #347
Santa Fe, New Mexico 87505
Contact Us Via Email
When you place an order from our website we may collect information (including name, address, telephone number, email address, IP address, and, when necessary, date of birth and credit card and/or other payment/ordering information). We also may gather information about how visitors navigate through our website by using data gathered with "cookies."
Using the Information We Collect
We collect information that allows us, among other things, to:
Information We Share with Others
- Send you brochures, newsletters and/or communicate promotional offers that may be of interest to you
- Process and fill your orders
- Contact you regarding the processing of your order
- Improve our products and services
- Send a brochure or newsletter to a gift recipient
We may partner with another party to provide specific services for us, such as credit card processing, shipping, promotional or other support services. We will provide contact information necessary for the third party to provide these services for us. These parties are generally not allowed to use personally identifiable information except for the purpose of providing these services.
We may also share and cross-reference our customer information with other companies that provide goods or services that may be of interest to you. If you prefer that we not share this information, please email
or write to us at the address provided above. Please be sure to include your full name, address, and specifically what type of information you do not want to receive.
Remove Your Name From Our Lists At Any Time
If you prefer not to receive brochures or other communications from Rio Grande Return via U.S. mail, please email us
or contact us at the address listed above.
If you no longer wish to receive email communications from us regarding our site, special offers or services, products, and/or newsletters, you may choose to stop receiving these emails at any time. Information on how to opt out of receiving marketing email is provided in every email, or you may email us
or write us at the address provided above. Please be sure to include your full name, email address, and specifically what type of information you do not want to receive. If you opt out of receiving marketing email, we will continue to send you email regarding order confirmation and shipment notification when you place an order with us.
A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may be used to enable us to track and target your interests for the purpose of enhancing your experience on our site. They also enable us to provide services to you, including, "Remember Me," order history, address book, My Giftlist, etc. If you would like to deactivate our ability to analyze your browsing activity, please contact us by email
. If you reject certain cookies, you may still browse our site; however, you may
not be able to purchase or have access to all of our services.
Mergers, Acquisitions, and Bankruptcy
In the event of a merger, acquisition, bankruptcy or similar reorganization, information collected by us may be transferred to a third party, successor in interest, or other entity.
Changing or Deleting Information
To update your customer information, please either email us
, contact us at the address above, or, if you have registered for an Account on our website, you may also update your customer information by using your password and accessing your account located on the check out section of the gift store on our website.
We use encryption technologies when transferring and receiving data from you through our site. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.
Links to Other Sites
Notification of Changes
For questions, comments, or assistance, we invite you to write us at the address provided above or contact us.
All of the content you see on the Website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Rio Grande Return. The content of the Website, and the site as a whole, are intended solely for personal, noncommercial use by the users of the site. You may download, print and store selected portions of the content, provided you:
- only use these copies of the content for your own personal, non-commercial use,
- do not copy or post the content on any network computer or broadcast the content in any media, and
- do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading.
Rio Grande Return reserves complete title and full intellectual property rights in any content you download from the Website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer, or create derivative works from the content without first obtaining written permission from Rio Grande Return.
All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Rio Grande Return on or by the Website or otherwise disclosed, submitted or offered to (Rio Grande Return collectively, "Comments") shall be and remain Rio Grande Return’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Rio Grande Return of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Rio Grande Return is and shall be under no obligation to maintain any Comments in confidence or to pay to user any compensation for any Comments.
You agree that no Comments submitted by you to Rio Grande Return will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You are and shall remain solely responsible for the content of any Comments you make.
You may not use unlawful, obscene, profane, threatening, etc., language or content in any message sent to a third-party through the use of any of the various Rio Grande Return messaging services available to customers ("Message"), including, without limitation, gift messages, and messages sent when forwarding product information. Examples of the kinds of conduct or content that are prohibited in a Message include:
Privacy and Your Information
- The transmission of any content that could violate, or could facilitate the violation of, any applicable law or regulation;
- The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable; or
- The impersonation of any person or entity in any part of any Message.
We may, but are not obligated to, restrict or remove any and all content from a Message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other Rio Grande Return customers, or any third party.
From time to time there may be information on the Website, in an email to you or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Rio Grande Return reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
If you register for an account with the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
The Website may provide, or third parties may provide, links to other World Wide Wide Web sites or resources. Because Rio Grande Return has no control over such sites and resources, Rio Grande Return is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Rio Grande Return shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
The food items offered in Rio Grande Return packages are either raw agricultural products such as honey and chicos, or they are produced in facilities certified by the USDA. Any product advertised as organic has been certified by the New Mexico Organic Commodity Commission. The prices displayed on the Website are quoted in U.S. Dollars and are valid and effective only in the U.S.
Disclaimer of Warranty
THIS WEBSITE IS PROVIDED BY RIO GRANDE RETURN ON AN "AS IS" AND "AS AVAILABLE" BASIS. RIO GRANDE RETURN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, RIO GRANDE RETURN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RIO GRANDE RETURN DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM RIO GRANDE RETURN ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NEITHER RIO GRANDE RETURN, OR AFFILATES, NOR ANY OF ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS WILL BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME, OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, AND CLAIMS OF THIRD PARTIES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
You agree to defend, indemnify, and hold Rio Grande Return and its and affiliates, and its and their respective directors, employees, agents, successors, and assigns harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Website.
You agree to use the Website only for lawful purposes. You agree not to take any action that might compromise the security of the Website, render the Website inaccessible to others, or otherwise cause damage to the Website or its content. You agree not to use the Website in any manner that might interfere with the rights of third parties.
Termination of Usage